Derwent Water - Keswick - Derwent Isle - Greetings Card

All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

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If you are already in possession of the goods we will only accept returns on your order if it is unused and in a re-saleable condition, complete with all relevent packaging. Unless it is damaged on delivery or has become defective through use within 28 days of your order date. You are under the duty to retain the goods and take reasonable care of them.

 

You must send the goods back to us to our contact address (Please contact us for a returns authorisation code and our returns address) at your own cost (unless we delivered the item to you in error or the item was damaged on delivery or has become defective) as soon as possible once you have requested a return of the order and always within 28 calendar days of the date of placing your order.

 

Any warranty claims arrising outwith 28 calendar days of our receipt of your order will not be honoured as they will be deemed to be fair "wear & tear".

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We reserve the right to make a charge not exceeding our direct costs & in-direct costs of recovering the goods if you do not return the goods or return them at our expense.

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Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation.

All of our orders are shipped using a courier service on either a 48hr or 72hr delivery service dependant upon courier availability.

 

Our courier may attempt to contact you via text or email prior to attempting delivery. If you are not available when our courier attempts delivery then they may leave a card or ask you to call them to arrange re-delivery.

 

Most courier services will attempt to deliver an item 2-3 times before returning the item to the sender. If an item is returned to us we reserve the right to charge either a re-delivery fee to cover our costs or a re-stocking fee not exceeding 30% of the total order value.

 

Please note: you may be required to sign for delivery of your item and in some cases this will need to be an adult over 18 years of age.

 

Occasionally unexpected delays to your expected delivery time may occur due to unexpected circumstances such as bad weather, peak periods etc.

 

Please note: once your order has left us into the care of the courier company any unexpected delays are entirely out of our hands and any delivery queries should be directed to the courier company with whom your purchase has been shipped.